Shuvo FAQ — A Complete FAQ Guide in English

The minimum deposit on Shuvo is BDT 200, applicable for bKash, Nagad, and Rocket. For bank transfers, the minimum is BDT 5,000.

Wait 5 minutes first. If the issue continues, take a screenshot of the transaction and send it to Shuvo support. Most cases are resolved within 15–30 minutes.

No. Shuvo only accepts deposits from a mobile banking account registered in your own name. Payments from third parties may be rejected.

The daily deposit limit varies by account tier. For standard members, the daily limit is BDT 50,000. VIP members are eligible for higher deposit limits.

Shuvo does not charge any fees on deposits. However, your mobile banking provider (bKash/Nagad) may apply their own transaction fees.

The minimum withdrawal on Shuvo is BDT 500. Withdrawals via bKash and Nagad are the fastest — funds typically arrive within 15–30 minutes.

Common reasons for a delayed withdrawal: incomplete KYC, unmet bonus wagering requirements, or an issue with your payment method. Contact support for a quick resolution.

Shuvo generally does not charge withdrawal fees. However, certain payment providers may apply their own processing fees.

Regular members can withdraw up to BDT 100,000 per day. VIP members enjoy an even higher withdrawal limit.

A withdrawal can be cancelled before processing begins. Once processing has started, cancellation is no longer possible. Contact support immediately if you need to cancel.

A wagering requirement means you must place a certain amount in bets before withdrawing a bonus. For example, a 20x wagering requirement on a BDT 100 bonus means you need to wager BDT 2,000. Learn more In the terms & conditions See details.

Shuvo pays weekly cashback every Monday. A portion of your net losses from the previous week is returned to you. The cashback amount varies depending on your VIP level.

Free spins are automatically applied to specific slot games. Check the promotions page to see which games have free spins available. Free spins are typically valid for 7 days.

Share your referral code with a friend. When they register and make their first deposit, you both receive a bonus. You can find your referral code in the Profile section.

Expired bonuses are automatically removed from your account. Any winnings earned from a bonus will remain in your cash balance, provided the wagering requirements have been met.

Most bonuses can be used on slots and casino games. However, certain bonuses may exclude specific games. Sports Betting bonuses are subject to separate terms and conditions.

Yes. All games on Shuvo are powered by RNG (Random Number Generator) technology and audited by independent third parties. Live Casino games are broadcast live with real dealers.

If you lose connection, the game pauses automatically. Reconnecting will resume your session exactly where you left off. If any bets appear to be missing, support can check the logs and assist you.

Yes, most slot games can be played for free in demo mode. However, any winnings in demo mode cannot be withdrawn. Live Casino games do not have a demo mode.

Shuvo's Live Casino Live dealers are available in Bengali, English, and Hindi. Select a Bengali table to communicate in Bengali.

The RTP (Return to Player) on Shuvo's slot games generally ranges from 94% to 97%. RTP details for each game can be found in the game's Info section.

Live betting lets you place bets while a match is in progress. Odds update in real time, so quick decisions are essential as they can change in an instant.

Winnings are typically credited to your account within 5–30 minutes after a match ends. In some cases, result verification may take longer.

Yes, Shuvo offers a cashout feature on selected matches. You can secure a portion of your bet before the match ends — reducing your risk even if it's less than a full win.

If a match is cancelled or the specified conditions are not met, the stake for that bet will be refunded to your account. Shuvo always settles bets based on verified results.

Yes. Enable 2FA from your Shuvo profile settings. You will need to enter an OTP in addition to your password at login — it's the strongest protection available for your account.

Change your password immediately and notify Shuvo support. Log out of all devices. Our security team will investigate promptly.

No. No Shuvo staff member or support agent will ever ask for your password. If anyone requests it, it is a scam — report it immediately.

For KYC verification, you'll need to submit a scan or photo of your National ID (NID) or passport, along with a selfie. KYC must be completed before making any withdrawal.

To install the APK on an Android phone, you'll need to enable "Unknown Sources" or "Install from unknown sources" in your device Settings. Once installation is complete, you can turn this permission off again for security.

Yes. The Shuvo mobile app includes everything available on the website, plus extras such as push notifications, biometric login, and faster load times.

The app will notify you when a new update is available, or you can check the Download Page Download the latest version to avoid any potential issues with older versions.

First, fully close the app and relaunch it. If the issue persists, clear the cache or reinstall the app. If problems continue, contact Shuvo support with your phone model and Android version.