Terms & Conditions — Shuvo Complete Platform Usage Policy

Shuvo (shuvo.bio) is an international online gaming platform offering Sports Betting, Live Casino, slots, and other gaming services to adult users in Bangladesh and other approved regions.

These terms and conditions ("Terms") constitute a legally binding agreement between Shuvo and its members ("Users"). Using any Shuvo service constitutes full acceptance of these Terms.

Shuvo reserves the right to modify these terms and conditions at any time. Members will be notified of any changes via email or app notification.

Registration Eligibility

• You must be at least 18 years old at the time of registration
• Online gaming must be legally permitted in the country where you reside
• Each individual may register only one account
• All information provided during registration must be truthful and accurate
• Opening an account in someone else's name or using another person's details is strictly prohibited

KYC Verification

Before your first withdrawal, or after a specified deposit threshold is reached, Shuvo will verify your identity. Any of the following documents may be required:

• Scanned copy of National ID (NID) or passport
• Mobile banking account verification (bKash/Nagad/Rocket)
• Selfie or Live Verification (in certain cases)

Password Security

Keep your account password confidential. Shuvo is not responsible for any consequences arising from sharing your password with others. If you suspect unauthorized access to your account, contact support immediately.

Shuvo offers a variety of bonuses — welcome bonus, deposit bonus, cashback, free spins, and VIP rewards. Each bonus comes with specific terms, which are detailed on the relevant promotion page.

Wagering Requirement

• To withdraw bonus funds, a specified wagering amount must be completed (typically 20–30 times the bonus value)
• Each bonus may have its own individual wagering requirements
• Not all games can be wagered using bonus funds — each game has its own contribution rate
• Bonus balance cannot be withdrawn until the wagering requirement has been met

Bonus Abuse

Any attempt to unfairly exploit bonus offers — such as using multiple accounts, submitting false information, or manipulating the system — will be treated as fraud. In such cases, Shuvo reserves the right to cancel the bonus and permanently close the account.

Deposits on Shuvo can be made via bKash, Nagad, Rocket, and bank transfer. All deposits are processed in BDT.

• Minimum deposit: BDT 200
• Daily maximum deposit: varies by level
• Deposits are generally credited to your account instantly
• In the event of a failed deposit, funds will be returned within 3–5 business days
• Deposits must be made directly from your own account

Shuvo's withdrawal process is transparent and fast. All withdrawal requests are processed within the specified timeframe.

Withdrawal Conditions

• Account verification must be completed
• Minimum withdrawal amount: BDT 500
• The bonus wagering requirement must be met
• Withdrawals may only be made to a payment method registered in your own name
• Withdrawals may be temporarily suspended in the event of suspicious activity

* Bank transfer limits are determined by VIP tier

All betting and gaming on Shuvo is conducted according to specific rules. Game outcomes are determined by an RNG (Random Number Generator) certified by independent testing bodies.

Sports Betting

• Once a bet has been accepted and the match has started, it cannot be cancelled
• If a match is abandoned or postponed, a decision will be made in accordance with Shuvo's rules
• Shuvo reserves the right to void any bet placed at clearly incorrect odds
• Maximum winnings per bet are subject to a specified limit

Casino Games

• All games maintain a set RTP (Return to Player) rate
• If a game is interrupted due to a technical issue, we will attempt to resume it from the last saved state
• The dealer's decision in Live Casino is final

Shuvo is committed to maintaining a fair and safe environment for all users. The following activities are strictly prohibited and may result in account closure and legal action:

• Creating or operating multiple accounts
• Registering using false or someone else's information
• Attempting to hack or manipulate the bonus system
• Use of the platform for money laundering or illegal financing
• Collusion (secret agreements between multiple players)
• Using software bots or automated betting tools
• Attempting to hack, phish, or exploit the system

Shuvo reserves the right to suspend or close any account at any time for any reason. Common reasons include:

• Breach of Terms
• Evidence of fraud or deceptive activity
• Failure to complete verification or submission of false information
• Death or incapacitation of the account holder
• Self-Exclusion Request

You may close or temporarily deactivate your account at any time by contacting support. Any withdrawable balance will be returned after closure, but bonus balances will be forfeited.

Shuvo is committed to maintaining the quality of its services. However, Shuvo shall not be held liable in the following circumstances:

• Temporary service disruption due to technical issues
• Loss of a game due to internet disconnection
• Force majeure (natural disasters, war, government restrictions)
• Errors or delays on the part of third-party payment providers
• Losses resulting from the user's own error (e.g., transferring funds to the wrong number)

Shuvo reserves the sole right to modify, add to, or cancel these terms and conditions at any time. For significant changes, members will be notified at least 7 days in advance.

Continued use of Shuvo after any changes have been made will be taken as your acceptance of the updated terms. If you object to any changes, you should close your account.