Privacy & Security

Privacy Policy — Shuvo How Your Data Is Protected

Your privacy is Shuvo's highest priority. This page clearly explains what data we collect, why we collect it, and how we keep it secure.

Last Updated: 1 January 2026  |  Version: v3.1
256-bit SSLAll Data Is Encrypted
No Data SalesNo Third-Party Sharing
GDPR CompliantIn line with international standards
Right to ErasureIn Your Control
Our Privacy Our Core Commitment

The 6 core principles Shuvo follows to protect your data

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Maximum Encryption Protection

Shuvo encrypts every transaction and piece of personal data using 256-bit SSL technology — the same standard used by the world's leading banks and financial institutions.

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No Third-Party Data Transfers

Shuvo never sells or rents your personal data to advertisers or any other third party. Your data belongs to you alone.

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Purpose-Based Collection

Shuvo only collects data that is genuinely necessary to provide its services. Unnecessary data is neither requested nor stored.

Deleted after a specified period

After account closure, your personal data will be permanently deleted from Shuvo's servers within the specified timeframe.

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Full Transparency

Shuvo is transparent about what data is collected and why. There are no hidden agendas. What you see is exactly what it is.

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Adherence to International Standards

Shuvo adheres to European GDPR and international data protection standards. Your data security is ensured through globally recognised practices.

Brief Notice

By using Shuvo.bio, you agree to this Privacy Policy. We respect your privacy and are always vigilant about protecting your data. If you have any questions, please contact Support.

1

Introduction & Scope

This Privacy Policy ("Policy") applies to Shuvo (shuvo.bio) and all associated services. Shuvo serves online gaming users in Bangladesh and, in doing so, collects certain personal data.

Shuvo believes you have every right to know what information is being collected from you. That is why we have written this policy in plain English — so nothing gets lost in complex language.

This Policy applies equally to Shuvo's website, mobile app, and all digital services. Using any Shuvo service constitutes acceptance of this Policy.

2

What Data We Collect

Shuvo collects two types of data — what you provide directly, and what is collected automatically.

What You Provide Directly
  • Name, date of birth, and gender (collected at registration)
  • Mobile Number & Email Address
  • National ID number (for KYC verification)
  • Mobile Banking Number (bKash/Nagad/Rocket)
  • Bank account details (if applicable)
  • Messages & Complaints Sent to Support
Automatically Collected Data
  • IP address & device information
  • Browser Type & Operating System
  • Time spent on the platform and pages visited
  • Gaming activity and betting history
  • Login Time & Location (Approximate)
Data Type Purpose Mandatory?
Name & Date of Birth Age Verification & Account Identity Yes
Mobile Number OTP Verification & Communication Yes
National ID Card KYC Verification Withdrawal takes
Payment Information Deposit & Withdrawal Processing Yes
Device Information Security & Fraud Prevention Automatic
Browsing Data Service Improvement & Personalization On Cookie Consent
3

How Your Data Is Used

Shuvo uses your data only for specific, legitimate purposes. The complete list is provided below:

  • For account creation and management
  • For age and identity verification
  • For processing deposits and withdrawals
  • For fraud detection and prevention
  • For customer support and complaint resolution
  • For sending personalized bonuses and offers (subject to your consent)
  • To fulfil legal obligations
  • For improving platform security and performance

Shuvo never shares your data with third parties for advertising purposes. You can opt out of marketing emails or SMS at any time.

4

Data Sharing & Disclosure Policy

Shuvo never sells your data. However, in certain limited circumstances, information may be shared with third parties:

Permitted Sharing
  • Payment Provider: For processing deposits and withdrawals (bKash, Nagad, etc.)
  • KYC Provider: For identity verification — only the necessary information
  • Law Enforcement: Under court order or legal obligation
  • Technology Service Provider: For cloud hosting and cybersecurity services

All third-party service providers are contractually bound to uphold Shuvo's privacy standards. They may not use your data for their own purposes.

5

Cookies & Tracking Technologies

The Shuvo website and app use cookies and similar technologies. Cookies are small text files stored on your device.

Cookie Types
  • Essential Cookies: For login sessions & security — these cannot be disabled
  • Performance Cookies: For monitoring site performance and errors
  • Functional Cookies: To remember your preferences and settings
  • Analytics Cookies: For analyzing user behavior (with your consent)

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain features.

6

Data Retention Period

Shuvo does not retain your data longer than necessary. Retention periods for each data type are outlined below:

  • Active Account Data — Retained until account closure
  • Financial transaction records — 7 years (legal requirement)
  • KYC documents — 5 years after account closure
  • Support Messages & Complaints — 3 Years
  • Gaming history — 2 years after account closure
  • Log Files & Technical Data — 1 Year

Financial data must be retained for longer periods due to legal requirements. However, other personal data may be deleted before the standard retention period upon your request.

7

Technical Data Security Measures

Shuvo uses world-class technology to protect your data. Our security framework provides protection across multiple layers:

  • TLS/SSL Encryption: 256-bit encryption on all data transfers
  • Firewall Protection: Advanced DDoS and intrusion prevention systems
  • Regular Security Audits: Audited by Independent Experts
  • Restricted Access: Only authorized personnel can access your data
  • 24/7 Monitoring: Instant detection of any unusual activity
  • Data Backup: Regular encrypted backups stored in a secure location

In the event of a data breach, Shuvo will notify affected users within 72 hours. We are committed to full transparency.

8

Your Data Rights

Shuvo gives you full control over your data. Your rights are detailed below:

Your Data Rights

Shuvo gives you complete control over your personal data

Right to Know

You can view the data Shuvo holds about you. Submit a request via Account Settings or through Support.

Right to Rectification

You have the right to correct any inaccurate or outdated information. Let us know via your profile or by contacting support.

Right to Erasure

You may request account closure and deletion of your data (subject to legal limitations).

Right to Object to Processing

You can object to your data being used for marketing or analytics purposes.

Right to Access

You have the right to download your data and transfer it to another platform.

Restricted Processing

Even if you choose not to delete your data, you can request that its processing be temporarily restricted.

Want to exercise your rights?

To exercise any of your data rights, please reach out to Shuvo's live chat support. We are committed to responding to your request within 30 days.

9

Child Protection Policy

Shuvo is fully committed to protecting minors. No person under the age of 18 is permitted to use Shuvo's services.

  • Age verification is mandatory at registration
  • Any account identified as belonging to a minor will be closed immediately
  • Shuvo does not knowingly collect data from anyone under the age of 18
  • If we become aware that data has been collected from a minor, it will be deleted immediately

If you suspect a minor is using Shuvo, please contact our support team immediately. We will take prompt action.

10

Policy Changes & Contact

Shuvo may update this Privacy Policy at any time. For significant changes, you will be notified at least 7 days in advance via email or in-app notification.

Continued use of Shuvo after any changes take effect will be considered acceptance of the updated policy. The date of the latest update is always displayed at the top of this page.

Contact Us

For any privacy-related questions or concerns, please reach out to our data protection team:

  • Live Chat: Available 24/7 on the Shuvo app or website
  • Email: [email protected] (as plain text)
  • Response time: within 5 business days

Shuvo takes every privacy-related concern seriously. We always operate with full transparency and integrity.

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Play Safe Shuvo at

Your data is completely safe with us. Open an account with Shuvo and enjoy the best gaming experience with confidence.

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