Gaming should be a source of fun — not stress. Shuvo believes every player's well-being and peace of mind come first. Learn everything about our responsible gaming tools and support right here.
Responsible gaming means keeping gaming purely as entertainment — not letting it become a source of financial pressure or mental distress. It's our responsibility to ensure you always stay in control while playing on Shuvo.
Online gaming is growing rapidly in Bangladesh. Many people enjoy it for entertainment and excitement. However, for some it can become a problem. Shuvo created this page with those people in mind.
If you feel your gaming habits are getting out of control, don't wait — seek help now. Shuvo's responsible gaming tools are here for you.
Your account dashboard on Shuvo shows a summary of your spend and time for every session. Monitor your own habits, on your own terms.
We believe a happy, healthy player is our greatest asset. That's why Shuvo will never take any action that encourages excessive spending or fuels addictive behavior.
Our commitment is this — when we notice warning signs in a member's gaming behavior, we will proactively reach out and offer support.
Tools Shuvo offers to keep your gaming healthy
You decide how much you deposit daily, weekly, or monthly. Once set, that limit cannot be exceeded — not even by you.
On Shuvo, you can set a daily time limit for how long you play before you start. Once the limit is reached, the system will automatically alert you.
If you feel frustrated after a loss, activate the cooling-off feature. Temporarily suspend your account for 24 hours to 7 days — and make decisions with a clear head.
If you feel you need a break, use Shuvo's self-exclusion feature. You can suspend your account for as little as 1 month or permanently. No marketing will be sent during the self-exclusion period.
On Shuvo, you can view your full gaming history — total spend, time played, and winnings. This is essential for making informed decisions.
If you've been playing for a while, Shuvo will remind you to take a break. Your session duration is always visible on screen.
Answer the following questions honestly. If most of your answers are "Yes", it may be time to seek help.
Ask Yourself Honestly — No Judgment, Just Awareness
If one or more answers are "Yes" — please contact Shuvo support or activate the self-exclusion feature. Asking for help is a sign of strength.
Gaming addiction creeps up slowly. Recognizing it early makes it much easier to address.
Using Shuvo's safe gaming tools is quick and simple. Just follow a few easy steps.
Log in to your Shuvo account and click the profile icon in the top right corner.
Go to "Responsible Gaming" or "Safe Gaming" from the profile menu.
Deposit limit, time limit, cooling-off, or self-exclusion — pick whichever you need.
Enter the amount or time and click the "Confirm" button. Changes will take effect immediately.
If you need any assistance, our 24/7 support team is here to help.
Lowering your deposit limit takes effect immediately. However, increasing it requires a 7-day waiting period — this is there to protect you.
Set a daily, weekly, or monthly deposit limit in BDT. Once a limit is set, it cannot be exceeded.
Takes effect immediatelySet a maximum session length before you start playing. The system will alert you when your time is up.
Flexible OptionsTemporarily suspend your account for 24 hours, 48 hours, or 7 days. You will not be able to log in during this time.
Takes effect immediatelyClose your account for 1 month, 3 months, 6 months, or permanently. You will receive no marketing communications during this period.
Full ProtectionOnce you hit a set loss amount, gaming stops automatically — no chance to spiral further in the heat of the moment.
Financial protectionAt regular intervals, a screen prompt will show — "How long you've been playing and how much you've spent."
Regular RemindersFollow these habits and gaming on Shuvo will always stay enjoyable.
Set a separate gaming budget at the start of each month — and don't go a penny over it.
Gaming is not a source of income. Think of it like a movie ticket — you spend it, you enjoy it.
Keep an eye on the clock while you play. Take breaks after a set time. Then shift your focus to something else.
Don't chase losses by placing more bets to "win it back". That mindset is where the problem begins.
Many people believe they can earn a steady income from gaming. That's simply not true. The math behind casino and betting platforms always favors the house in the long run. Play from your entertainment budget — never from your savings or borrowed money. Play for fun — any winnings are a bonus.
Talking to family or friends about your gaming is nothing to be ashamed of — in fact, it's the healthy thing to do. Let the people close to you know how much you're playing and how much you're spending. If they raise concerns, take them seriously.
Keep at least a few hours every day completely free of gaming. Spend time with family, go for a walk, read a book, or focus on other hobbies. A balanced lifestyle significantly reduces the risk of gaming addiction.
Life has its challenges. Stress, loneliness, frustration — these feelings are normal. But gaming during these moments carries real risks. Using gaming as a way to cope with stress significantly increases the chances of addiction. Take a break during these times, and seek professional help if needed.
Enjoy gaming on Shuvo — safely and within your limits. Use all our tools and stay in control.
Warning: If you're struggling with gaming addiction, contact Shuvo Support right away or activate self-exclusion. We're here for you.